Chief Service Designer, Co-Founder, International Service Design Institute
Steven J. Slater
M.S. Johns Hopkins, M.A. American University, B.A. Syracuse University, I.B. International School of Geneva, Switz.
Steven has decades experience developing and improving Lines of Service across multiple sectors. Responsible for $2B+ in traceable revenue from service development.
He has worked with a number of top Fortune-500 companies in telecom, oil & gas, Consumer Packaged Goods (CPG), IT, human capital, financial services, and other service-based industries. Additionally, he has extensive experience launching services in the public sector and non-profit sector.
Positions (Highlights): Booz Allen & Hamilton chief of staff, systems; International Affairs, Deputy Chief of Staff, Air Force; Jewish Federation Executive (responsible for conceiving and launching largest national online fundraising portal.) Award-winning national daily reporter.
Published Books
e-Courses
Service Design Connections
The Master
A Service Designer’s Handbook Vol. III
Acquire the knowledge to be a service design master, or simply challenge yourself. The Master is a collection of proven tools for achieving high-performing, quality services. Topics include prototyping services, measuring user experiences, diagnosing services, and service recovery.
– Loved reading your book. It’s a gem. If I were to summarize it down to an emoji – 😊.
Kalyana Sundaram, Innovation Lead at Extentia Information Technology
Other Books
The Apprentice – A Service Designer’s Handbook, Vol. I
The Apprentice is a primer to spur new service designers into the field and encourage organizations to adopt service design techniques. The course originated as a way to address questions from those looking at service design for the first time. and also for leaders looking to understand how service design could benefit their organization.
The Journeyman – A Service Designer’s Handbook, Vol. II
The Journeyman explains common service design techniques, including popular models and tools–including a User Influence Model, Journey Maps, Service Blueprints and Touchpoints.
Be Relevant! How Brands Rise to the Top (non-profit ed.)
In an age when it is increasing difficult to grow membership and earn non-dues revenue, organizations are turning to service design to be relevant! Be Relevant! offers executives of non-profits a new, bold perspect on solving some of their most pressing problems.
International Service Design Institute’s Blog
Survey Confirms: Service Design One Hottest Fields Right Now
International Service Design Institute Service designers told pollsters the number one skill for success on the job is strategic thinking, followed closely by communications, empathy, and leadership, according to results of a survey conducted by the Tampa, Fla.-based...
How International Service Design Institute Built a Progressive, Sequential Guide to Service Design
International Service Design Institute Part II – How the International Service Design Institute Hopes to Be Part of Every Service Designer’s Professional Growth While taping a podcast to promote Be Relevant!, a guide to service design for a non-profit audience, I met...
How the International Service Design Institute Formed a Central Resource for Service Designers’ Professional Development
International Service Design Institute The International Service Design Institute, a professional development organization for service designers, was born out of the passions and interests of two service designers who wanted to develop a service design resource. As a...
Discovering Service Design And How To Demonstrate It
International Service Design Institute The post Discovering Service Design And How To Demonstrate It appeared first on International Service Design Institute.
Looking for a Service Design Job? Here are some ideas
International Service Design Institute Just because there is a pandemic raging across much of the globe, there are still service design jobs to be filled. The post Looking for a Service Design Job? Here are some ideas appeared first on International Service Design...
A Practical Guide to Service Design – Service Design Models, Tools and Templates (2nd Ed.) Newly Revised
International Service Design Institute A practical guide to service design - Service Design Models, Tools and Templates (2nd Ed.) - newly revised and available now The post A Practical Guide to Service Design – Service Design Models, Tools and Templates (2nd Ed.)...
Do You Have What It Takes? A Service Design Job Description
International Service Design Institute We asked practitioners and employers what knowledge and skills were required to be an effective service designer. For employers, we asked how they evaluate candidates and we asked service designers what knowledge and skills they...
Predicting Your Future with AI and Service Design
International Service Design Institute Welcome to the age of Artificial Intelligence — guaranteed to change your service experiences. At the International Service Design Institute, we are researching and learning how service design will tie in with AI in the future,...
Commedia: All the Ingredients of a Well-Designed Service
International Service Design Institute An excerpt from “Be Relevant! How Brands Rise to the Top Using Service Design (Non-Profit Edition)”. Published by International Service Design Institute – internationalservicedesigninstitute.com The first recorded Broadway...
New Poll: Preference To Define Service Design Around Users Vs. The Mechanics Of Service Design Doing
International Service Design Institute More than 100 service designers from around the globe preferred a different meaning for the field of Service Design, then the one posted on Wikipedia, according to a poll by International Service Design Institute. The post New...