Chief Service Designer, Co-Founder, International Service Design Institute
Steven J. Slater
M.S. Johns Hopkins, M.A. American University, B.A. Syracuse University, I.B. International School of Geneva, Switz.
Steven has decades experience developing and improving Lines of Service across multiple sectors. Responsible for $2B+ in traceable revenue from service development.
He has worked with a number of top Fortune-500 companies in telecom, oil & gas, Consumer Packaged Goods (CPG), IT, human capital, financial services, and other service-based industries. Additionally, he has extensive experience launching services in the public sector and non-profit sector.
Positions (Highlights): Booz Allen & Hamilton chief of staff, systems; International Affairs, Deputy Chief of Staff, Air Force; Jewish Federation Executive (responsible for conceiving and launching largest national online fundraising portal.) Award-winning national daily reporter.
Published Books
e-Courses
Service Design Connections
The Master
A Service Designer’s Handbook Vol. III
Acquire the knowledge to be a service design master, or simply challenge yourself. The Master is a collection of proven tools for achieving high-performing, quality services. Topics include prototyping services, measuring user experiences, diagnosing services, and service recovery.
– Loved reading your book. It’s a gem. If I were to summarize it down to an emoji – ?.
Kalyana Sundaram, Innovation Lead at Extentia Information Technology
Other Books
The Apprentice – A Service Designer’s Handbook, Vol. I
The Apprentice is a primer to spur new service designers into the field and encourage organizations to adopt service design techniques. The course originated as a way to address questions from those looking at service design for the first time. and also for leaders looking to understand how service design could benefit their organization.
The Journeyman – A Service Designer’s Handbook, Vol. II
The Journeyman explains common service design techniques, including popular models and tools–including a User Influence Model, Journey Maps, Service Blueprints and Touchpoints.
Be Relevant! How Brands Rise to the Top (non-profit ed.)
In an age when it is increasing difficult to grow membership and earn non-dues revenue, organizations are turning to service design to be relevant! Be Relevant! offers executives of non-profits a new, bold perspect on solving some of their most pressing problems.
International Service Design Institute’s Blog
Annual State of Service Sector Trends – International Service Design Institute
International Service Design Institute Here we lay out a vision for growing trends for 2022. Most of them are (logical?) projected outcomes based on hints, some subtle and others not, that are right in front of us. Let’s begin: GROWTH OF SERVICE SECTOR The field of...
Service Design Principle No. 1: Serve User Needs
International Service Design Institute There was a time when business analysts were predicting the failure of Netflix’s streaming service. Once a leader in CD movie rentals by mail, in 2007, Netflix was shifting its business model to online streaming, following the...
An Amazon Service Experience
International Service Design Institute The post An Amazon Service Experience appeared first on International Service Design Institute.
Where New Service Ideas Come From: The Difference Between Trends and Fads
International Service Design Institute (An excerpt from The Journeyman online service design course “Developing New Service Ideas.) Spotting a trend doesn’t require the services of a professional prognosticator. However, it does require knowing the difference between...
Service Designers Leading Innovation
International Service Design Institute DISRUPTIVE INNOVATION THEORY Disruptive innovation, a theory attributed to American economist Clayton M. Christensen, refers to when a product or service enters an existing market with new features, functionalities, or outcomes....
Service Designers’ Role to Mitigate Impacts of Climate Change
International Service Design Institute World leaders returning from the COP26 Global Climate Change Summit in Scotland will face the daunting task of getting their countrymen to curb carbon emissions. The difficulty is because people don’t want to give up their cars...
Why Uber Can’t Fail (as a Service)
International Service Design Institute The post Why Uber Can’t Fail (as a Service) appeared first on International Service Design Institute.
Where Are the Service Workers?
International Service Design Institute The Lack of Services Workers: A Case for Retraining It is not your imagination that wait times are longer at many restaurants. That waiting rooms at hospital emergency rooms are crowded beyond anyone’s memory. And other services...
2020-2021 Survey Design Survey (Excerpt)
International Service Design Institute The post 2020-2021 Survey Design Survey (Excerpt) appeared first on International Service Design Institute.
A Free Assessment Now Available For Service Designers And Those Who Employ Them
International Service Design Institute The International Service Design Institute’s Assessment is for Service Designers to Gauge Their Skills (Tampa, Fl., August 2021)— The International Service Design Institute, the only organization solely dedicated to the...