International Service Design Institute
Carol D. bought a Lexus in the mid-2000s equipped with a heads-up LED map display with maps located on CDs in the armrest. As the maps got out of date, the dealer offered to replace the CDs for $400. Her latest Lexus comes with over-the-air real-time maps that she paid for with the initial purchase. […]
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International Service Design Institute
Many service providers are not taking full advantage of Touchpoints, a communications channel that service providers use to communicate with users to enhance their experiences. Touchpoints are used for influencing users’ experiences and gathering feedback. They are also used: ♦ To shape user preconceptions ♦ To redirect users in the middle of a journey if […]
The post Service Design Touchpoints (And How To Build Them) appeared first on International Service Design Institute.
International Service Design Institute
Numeric or quantitative results are opportunities to tell powerful narratives, the foremost expert on visualizing information Edward Tufte, says. Tufte, a statistician, and artist have written, designed, and self-published four books on data visualization including Beautiful Evidence, a well-respected tome on visualizing numerical findings. Tufte’s principles serve as a guide for how to accurately portray […]
The post Tufte’s 6 Principles for Graphical Integrity (Adopted for Service Design) appeared first on International Service Design Institute.
International Service Design Institute
The post What is Service Design? appeared first on International Service Design Institute.
International Service Design Institute
Spotting a trend doesn’t require the services of a professional prognosticator. However, it does require knowing the difference between a trend and a fad. A trend — using its most restricted definition — is a demonstrated pattern of growth. We tend to use the term more loosely, however, to describe swells of popularity. Researchers tell […]
The post Service Design Innovation: Deciphering A Trend From a Fad appeared first on International Service Design Institute.
International Service Design Institute
The International Service Design Institute, a U.S.-based service design training organization, conducted a poll on the state of the service design field, including employers, and the work of practitioners. The survey, which ran across social media platforms during 2021—a period of Covid—garnered 225 responses. Respondents were screened by those who identify as service designers. What […]
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